The ROVE web application is used by CBP Officers to manage travelers entering and exiting the U.S. via land or sea. Travelers report their U.S. entry to CBP via their personal smart phone.
I have omitted and obfuscated confidential information in this case study. All information in this case study is my own and does not necessarily reflect the views of CBP.
For the redesign of ROVE, I led a total of 3 design workshops lasting an hour each, where I was able to present the latest iteration of the design and collect user feedback. We typically had 2-3 users in attendance. I turned my findings into a journey map and personas.
The sole group of users for this web application are U.S. CBP Officers. This journey map is a visualization of the process that an officer goes through in order to accomplish their tasks.
The following is an example of a persona I created for a typical CBP Officer using the Rove application multiple times a week.
Users cited an inability to see actions without scrolling.
This map interface solution allows officers to quickly move through pending trips.