CBP CARGO

Includes a desktop app for brokers, a desktop/iPad app for CBP officers in the field inspecting cargo, and at the command center in each port of entry in the country.

As the lead UX designer, I helped CBP leaders bring this system from concept to reality through research, wireframing, visual design, user testing, and collaboration with developers, scrum masters, and a junior designer.

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CASE STUDIES

ARTICLES

Experience Canvas Workshop

I led a workshop that gathered input from brokers and officers from the Miami and LA ports of entry. Together we discovered the problem, goals, ideas, outcomes, and hypothesis statement. View the full canvas here.

PErsonas

We used personas to facilitate communication among team members and to focus our design, development, and research work on solving users’ problems and delivering outcomes that provided measurable value to users. View a persona here.

ABOUT

Understanding the highs and lows of the persona Beth Broker’s path to accomplishing her goal of transporting cut flowers from Columbia to the United States. View the map here.

Journey Map

Process flow

Created a process flow for the broker as well as the officer.

Created based on the process flow before creating high fidelity mockups to hand off to developers. View a sample here.

Low fidelity mockups

High Fidelity mockups

Used in User Testing as well as to communicate with stakeholders and handoff to developers. See a sample of the high fidelity mockups here.

View the usability plan here, and the usability review for the broker flow for CBP Form 7501 here.

Usability testing

Problem scope

Customs and Border Protection (CBP) currently processes cargo using a paper-based system. This project seeks to digitize that system. View the scope of this operation by the numbers (FY 2019).