Includes a desktop app for brokers, a desktop/iPad app for CBP officers in the field inspecting cargo, and at the command center in each port of entry in the country.
As the lead UX designer, I helped CBP leaders bring this system from concept to reality through research, wireframing, visual design, user testing, and collaboration with developers, scrum masters, and a junior designer.
I led a workshop that gathered input from brokers and officers from the Miami and LA ports of entry. Together we discovered the problem, goals, ideas, outcomes, and hypothesis statement. View the full canvas here.
We used personas to facilitate communication among team members and to focus our design, development, and research work on solving users’ problems and delivering outcomes that provided measurable value to users. View a persona here.
Understanding the highs and lows of the persona Beth Broker’s path to accomplishing her goal of transporting cut flowers from Columbia to the United States. View the map here.
Created a process flow for the broker as well as the officer.
Created based on the process flow before creating high fidelity mockups to hand off to developers. View a sample here.
Used in User Testing as well as to communicate with stakeholders and handoff to developers. See a sample of the high fidelity mockups here.
Customs and Border Protection (CBP) currently processes cargo using a paper-based system. This project seeks to digitize that system. View the scope of this operation by the numbers (FY 2019).